BAE Systems, Inc. hiring Junior Tier 2 Helpdesk Analyst in Columbia, South Carolina, United States | LinkedIn (2024)

Job Description BAE Systems is seeking a Junior Systems Administrator to serve on a Tier 2 technical support helpdesk, staffed to provide remote, over-the-phone administration, support, and technical assistance to EOUSA and USAO IT Systems Manager Staff in 94 US Attorney Offices.

The Junior System Administrator must possess a solid working knowledge of networks, servers and desktop applications with the ability to multitask while monitoring and working through issues on both phone calls and emails.

BackgroundThe Executive Office for United States Attorneys' (EOUSA) is responsible for providing administrative, technical and operation support to all 94 United States Attorneys' offices (USAOs) located in over 252 geographically dispersed sites throughout the continental United States, Alaska, Guam, the Mariana Islands, Puerto Rico, Hawaii, and the U.S. Virgin Islands. The EOUSA General Integration (GI), Network Operations and Services (NOS), Enterprise Application Development (EAD) and Cyber Services Staff (CSS) provide for the identification and analysis of the business needs/requirements to USAOs necessary for the design, development, and deployment of secure office automation, wide and local area networking, case management and other applications. All four of these staffs must rely, however, on contractors to deliver many of the high-level technical services needed to maintain the technology deployed in EOUSA and USAOs.

Required Education, Experience, & Skills Minimum Candidate RequirementsAssociate's degree in computer science or related field; OR

CompTIA A+ certification; OR

2 years IT help desk support experience in a Windows Active Directory environment; OR

2 years experience in Windows Active Directory, network, IT operations and IT hardware support

Able to attain a security clearance (see additional details below)

The ideal candidate will excel in the following soft skills:Teamwork

Conflict resolution

Time management

Problem solving

Adaptability

Critical thinking

Communication (verbal & written)

Active listening

Detail oriented

Dependability

Emotional intelligence

Skill Sets Anticipated

• Ability and knowledge to perform primary systems administration and support for systems and equipment in a Windows Active Directory environment, to include steady-state file print servers, domain controllers, applications servers, media storage systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, installations/upgrades, OS configurations, problem resolution, system administration, data backup/recovery.
• Expertise and technical proficiencies in providing steady-state support for deployed desktop and laptop images using enterprise-wide deployment techniques. Ability to execute routine updates to deployed systems. Experience in monitoring OS and security patching. Able to support routine software patch updates via a Desktop/Server enterprise management system such as BigFix and Microsoft SCCM. Able to leverage Printer and Multifunction printer enterprise management tools. Proficient background in administration, monitoring and steady-state maintenance support is required. Understanding of enterprise-level server and desktop systems and latest Microsoft Server technologies to include supporting deployed hardware and software. Ability to support steady-state enterprise-wide upgrades and changes to associated systems. Ability to monitor systems to ensure compliance with enterprise-wide standards.
• Knowledge and experience in supporting steady-state systems Backup, Restore and Recovery procedures.

Security RequirementsAll personnel, including the support required by this initiative, must be United States Citizens, and must meet the DOJ Residency Requirement. It is the responsibility of the Contractor to assure that proposed employees for each aspect of this task have met federal investigative standards and are suitable for employment and/or access to national security information. Certification of requirements from either the Office of Personnel Management (OPM) or the Defense Industrial Security Clearance Office (DISCO) will be required. The minimum investigation required is to be cleared for a BI and can be expected to hold up to a Top Secret clearance. The minimum investigation required is to be cleared to hold Secret clearance. A DD254 can be found at Attachment (2) of the basic order. Contractors shall agree to comply with the NISPOM.

Preferred Education, Experience, & Skills Preferred Qualifications

• Tier 2 IT Helpdesk experience
• IT Systems monitoring experience

Pay InformationFull-Time Salary Range: $50580 - $85950

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Our Commitment To Diversity, Equity, And InclusionAt BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.