Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,362 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Phoenix, Wolcott, West Springfield, Albuquerque, Denver, Chicago, Renton, Philadelphia, Atlanta, Orleans, Parrottsville, Citrus Heights, Beachwood, Beaver Springs and San Francisco.
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| City | Problem Type | Report Time |
|---|---|---|
 Des Plaines | Total Blackout | |
| Phoenix | Internet | |
| Wolcott | Internet | |
| West Springfield | Internet | |
| Albuquerque | ||
| Denver | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Jon Wolfe 🏳️🌈 (@Lycan_Jedi) reported
I don't care if it has Trucks.I'm don't care if it has Xfinity.I don't care if it looks pretty.I don't care what the soundtrack is.You want to know what I DO care about? If it's a broken mess or not. That is the one soul thing everyone SHOULD care about. #NASCARIgnition
- cyd (@cydneeck) reported
me not wanting to work today 🤝 Xfinity wifi outage until 2:30pm
- Aaron (@Aaroncabrera_) reported
@Xfinity time is ticking. I need ACC network
- BuddhaMomInMichigan (@BuddhaFrog08) reported
Because of the service we have, no internet also means no tv, no cable, no nothing! I wasnt even able to track the storms the past 2 notes b/c my mobile data sucks *** too! #xfinity and @MetroPCS what the hell?!
- David Brown (@Lord_Thicko) reported
@comcastbusiness Tried on my iPad, found comcastbusiness, but got a message stating I couldn't message comcastbusiness........ill message xfinity support, hopefully that works.
- The GOP is a death cult 🏳️🌈🇺🇸 (@sonofsarcasm) reported
@shulovamlw @Xfinity Not just them, WOW has been down for two days
- Erin Liman (@liman) reported
@Xfinity Hello? Is anyone there? Apparently no one is monitoring the @XfinitySupport line. This wouldn’t be a problem if your Assistant was usable.
- Avant Music News (@avantmusicnews) reported
So a landscaping crew cut my Comcast cable, taking down Internet and TV. The irony is that I could not talk to a human at Comcast until I pretended that I was a new customer. In this case I knew EXACTLY what the problem was, but their automated system does not have this option
- Jordan Gauthier (@jordangauthier) reported
So frustrated with @xfinitymobile 4hrs on the phone trying to activate service on my apple watch and they are no help. A rep offered to send a sim card for my watch which isnt a thing. then sent me to apple. Apple said they see this with Xfinity often and its an xfinity issue.
- victoria bond (@govickybond) reported
@Xfinity help!! currently vacationing in Mexico and my move isn’t active at my new address and my old address tv and internet ended prematurely! How do I contact you via chat? I keep getting a bot that won’t help and can’t call @XfinitySupport
- Cup On U (@DoesUThaveanAD) reported
Xfinity mobile data is terrible. If you are thinking about switching. I advice against it. Verizon was 10 times better.
- David Brown (@Lord_Thicko) reported
@comcastbusiness @comcastbusiness doesn't appear as a choice for me to DM. When I search, all I see is comcast newsmakers and one other comcast choice that isn't related to tech support.
- Donna Snyder (@flippymcdougal) reported
@xfinitymobile She was supposed to call at noon today. Shocking, no call. This was not due to user error it was an Xfinity systems issue. Doesn’t matter. You lose. I have been an Xfinity customer for years (triple play). You’d think they had my validated Id from my month payments
- Aaron Jay Campbell (@AJC_101) reported
@cameronpalm We have a relatively small project, 70 units, urban Houston, our Asset Mgr signed Comcast giving them exclusive marketing (but not excl prov)... ATT looked at the project and said they were not interested in bringing in service. How can we change their mind? Thoughts?
- Katushka (@poison_ivory23) reported
@Xfinity it is really unacceptable that I have to wait 4 days to get my internet back up running when I work from home and I rely on my internet that I’m paying for every month to work. I pay good money for your service this is not right.
- Leo Prudentum (@eflester) reported
@Wisco I've noticed here that systems one would think are not related fail together. I have Comcast cable for ISP, TV, landline. When it is down, my Verizon 4G service often disappears at the same time, or soon after. This doesn't happen often, but it's puzzling.
- Vtwin Bagger Pics (@VtwinBaggerPics) reported
@Xfinity WTF #Xfinity cable service is out again. This has become the worst company to deal with, nothing but excuses and suggestions still nothing works. For the amount of $$$ we pay for cable it should be flawless but it isn’t and they continue to reap the profits #fixwifi
- Bigboguard (@beck_jomar) reported
@Xfinity ordered a phone was supposed to get it august 11th now there sending it back. Called tech support 5 times got 5 different reasons why my phone isn’t coming or why it’s coming. I wasted my money and my time no sense of clarity at all.
- FaeLynae (@LynaeLexi) reported
I've spent all morning talking to customer service agents from BGE, Target, Ulta and Xfinity. @xfinity has the best customer service by far. The agents were efficient and down right pleasant. Plus they didn't try to guilt me when I ended my service. Everyone else: Do Better.
- what (@fluidstatic) reported
I'm so pissed, y'all. Comcast just took money i didn't have, for no reason i can see, and I'm $50 overdrawn. Can anybody help me out? Cvshvpp $fluidstatic
- AD | Budward (@BudwardBlains) reported
@SirBerds @comcast Internet service and I don't get along
- Eddie Hooper (@Ehooper02) reported
Who would have thought that “can I get service from someone that isn’t @comcast “ would be a driving force in relocation efforts
- The Other Other Rob (@OtherOtherRob) reported
@XfinitySupport I'm so ******* close to canceling my brand new service because Comcast has already let me down!!
- 🍻 Super_Beer_Bros 🍻[BT6] (@retrogaming346) reported
Is there any easy way to deal with @comcast ? Asking for a frustrated customer.
- Meredith (@lushiousmer) reported
.@Comcast worst customer service ever. I was transferred to a manager but instead they’ve stuck me on hold for a half hour so far. Fix the ******* problem @comcast
- AD | Budward (@BudwardBlains) reported
@SirBerds Yeah i'm hopping right o..... @comcast **** yall.
- JoAnne McCarthy (@JoAnneM90804076) reported
@comcast Hey can they push some money out to getting cable service that last mile from town here in VT?
- Saph (@Sapharodon) reported
Comcast customer service is its very own special ring of hell
- art (@ArtybeingArty) reported
Xfinity tryna get down lol
- Diablos Stan (@SixPathsChaz) reported
Xfinity is the worst company out of any ******* company to ever exist.
